The appointment of Tariq Hassan to the newly created role of Chief Marketing and Customer Growth Officer offers a useful glimpse at where the CMO function is heading, as brand building, customer experience, digital engagement and commercial growth increasingly become parts of the same job.
Brands
As AI assistants, creators, communities and algorithms increasingly interpret brands on consumers’ behalf, marketers are losing control of the story.
Marketers have spent years chasing fragmented attention while continuing to organize media around familiar channels. The more important shift is happening elsewhere, as gaming communities, private networks, subscription platforms and creator ecosystems turn participation itself into media — and force brands to reconsider what a channel actually is.
From a brand perspective, the interesting question is not why one of the world’s richest people wants a football team, but why someone who understands global platforms, media and consumer behavior might regard Liverpool as something much bigger.
Austin’s ongoing struggle to preserve its distinct identity offers marketers a timely lesson in why differentiation, authenticity, and brand consistency remain among the most valuable economic assets any organization—or city—can possess.
As Gap, Starbucks and Staples turn employees into creators, brands are discovering a powerful new source of credibility in an increasingly synthetic media environment — but scaling authenticity without destroying it may prove to be the real challenge.
If the measure of great sponsorship is not simply how often a brand appeared but how successfully it became part of the experience itself, AB InBev has the strongest claim to being the defining marketer of the 2026 World Cup.
Niles represents an attempt to turn nearly 25 years of accumulated brand weirdness into intellectual property of its own, and there may be few brands better suited to pulling it off.
Gianni Infantino’s relationship with Donald Trump, the bizarre FIFA Peace Prize and an aborted attempt to sell a stake in World Cup commercial rights illustrate what happens when institutional stewardship starts looking like personal empire building.
The loudest rebrand failures rarely happen because a logo changes. They happen because companies misunderstand what customers believe they’re defending when they fight to keep it.